SHIPPING & RETURNS

 

MANIFEST QUIETLY — CLOTHING + THE VAULT

 

We want every order to arrive safely, accurately and ready to enjoy. Below you'll find everything you need to know about shipping, returns and exchanges.

 

SHIPPING

 

We ship orders within New Zealand.

 

Shipping costs are displayed at checkout before you complete your purchase. From time to time, Manifest Quietly may offer free shipping promotions, which will be clearly stated on the website.

 

Once your order has been processed and dispatched, delivery timeframes may vary depending on the product, courier and destination.

 

Tracking information will be provided where available.

 

CLOTHING ORDERS

 

Manifest Quietly clothing orders are generally dispatched after payment has been received.

 

Delivery is generally expected within approximately 3–5 working days after dispatch, depending on the courier and destination.

 

THE FRAGRANCE VAULT

 

Vault fragrance orders are fulfilled through our authorised fragrance supply and delivery arrangements.

 

Vault orders are generally dispatched within 1–3 business days after payment, with the final delivery timeframe depending on the courier and destination.

 

Some clothing and fragrance items may be dispatched separately and may arrive in separate parcels.

 

CHANGE OF MIND — CLOTHING

 

If you change your mind about a clothing purchase, you may request a return within 14 days of receiving your order.

 

To be eligible for a change-of-mind return, clothing must be:

 

• Unworn and unused

• Unwashed

• In original condition

• Returned with original tags where applicable

• Free from damage, stains, odours or other signs of use

 

Return shipping costs for change-of-mind returns are the responsibility of the customer.

 

CHANGE OF MIND — FRAGRANCES

 

For hygiene and product integrity reasons, fragrance products must remain unopened, unused and sealed where applicable to qualify for a change-of-mind return.

 

If a fragrance has been opened or used, we may not be able to accept a change-of-mind return.

 

Return shipping costs for change-of-mind returns are the responsibility of the customer.

 

SALE & CLEARANCE ITEMS

 

Sale and clearance products may have specific return conditions. Any exclusions or special conditions will be clearly stated on the relevant product page or at the time of purchase.

 

FAULTY, DAMAGED OR INCORRECT ITEMS

 

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible.

 

Please provide:

 

• Your name

• Order number

• Product name

• A description of the issue

• Photos where appropriate

 

We will assess the issue and provide an appropriate remedy where required under New Zealand consumer law. Depending on the circumstances, this may include repair, replacement or refund.

 

Your rights under the Consumer Guarantees Act 1993 are not affected by this policy.

 

RETURNS PROCESS

 

Please contact us before sending any item back.

 

Do not return an item without first contacting Manifest Quietly and receiving return instructions.

 

When contacting us, please include your order number and details of the product you wish to return.

 

Once your return request has been reviewed, we will provide the appropriate next steps.

 

DELIVERY PROBLEMS

 

If your order has not arrived within the expected timeframe, or tracking indicates a delivery issue, please contact us.

 

We will work with you and the relevant delivery provider to investigate the issue and determine the appropriate next step.

 

AUTHENTICITY — THE VAULT

 

The Fragrance Vault is committed to offering authentic designer fragrances.

 

We do not knowingly sell counterfeit products.

 

Packaging, boxes, labels and presentation may occasionally vary due to manufacturer updates, regional packaging differences or product revisions. These differences do not necessarily indicate a difference in authenticity.

 

IMPORTANT

 

Nothing in this Shipping & Returns policy limits or excludes any rights you may have under New Zealand consumer law, including the Consumer Guarantees Act 1993.

 

CONTACT US

 

For questions about shipping, returns, exchanges or an order, please contact us through the Contact Us page on the Manifest Quietly website.

 

Please include your order number whenever contacting us about an existing order.

 

MANIFEST QUIETLY

 

For the ones building in silence.

 

Wear the mindset.

Become the proof.